IT Service Desk Consultant
Höegh Autoliners Regional Operating Headquarter
- Makati, Philippines7F V Corporate Centre, 125 LP Leviste St., Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
- Ensure customer satisfaction through professional, timely and high quality IT support, and that service is executed in accordance with established SLA's - KPI's and business requirements
- Workplace support towards end users. This includes, but is not limited to: PC support, client and server software, printers, mobile phones and collaboration systems
- Office support which includes meeting room equipment, network printers and telephony.
- Application and software suport towards end users.
- Perform all Service Requests as requested by end users following the established policies and procedures for each of them.
- Participate in established duty scheme in Service Desk.
- Ensure elimination of "lost" incidents and service requests.
- Responsible in tracking of the new hire's progress with respect to the Hoegh induction program and discussion of her/his performance and commitment to the program.
- Performs other lawful functions as may be directed by his/her superior.
Kualifikasi Minimum
- University/college degree in Information Technology
- 3 years of related work experience.
- Knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Knowledge and understanding of below areas:
- Active Directory, simple repair of computers, laptops and printers, end-user client software, mobile phones, handhelds, accessories, projectors and video equipment.
- Proven understanding of the framework of ITIL.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 7F V Corporate Centre, 125 LP Leviste St., Makati, Metro Manila, Philippines
Tentang Höegh Autoliners Regional Operating Headquarter
Höegh Autoliners Company Profile Höegh Autoliners is a leading global provider of transportation and logistics services within the Roll-on Roll-off (Ro/Ro) segment. Our fleet of Pure Car and Truck Carriers (PCTCs) sailing in global trade systems combined with our local presence enable us to cater for the specific needs of each customer.
What we do We offer our customers safe and secure deep sea transportation of Ro/Ro cargo such as cars, high and heavy machinery and breakbulk. Each year, we transport around two million car equivalent units (ceu) as well as other rolling and static cargo. We have experience with a wide variety of cargo and will do our utmost to ensure that you receive the service you and your cargo require. We also offer logistics services mostly through joint ventures where we have invested in terminals and short sea as well as land-based logistics solutions. This cooperation between companies in the supply chain provides our customers with efficient and flexible cargo handling.
Ownership Höegh Autoliners Holdings AS is a Norwegian company owned by two shareholders: Leif Höegh & Co. Holdings AS as majority shareholder (61.25 per cent) and A.P. Moller - Maersk A/S (38.75 per cent).
Organisation Our corporate head office is located in Oslo, Norway but we employ approximately 400 people from 28 nationalities who are working out of 16 offices around the globe. We are organised in four geographical regions, each with its own Regional Head Office. In addition we employ 1200 seafarers, mainly from the Philippines and China, through our ship management company Höegh Technical Management Inc.
Our vessels Höegh Autoliners operates a fleet of owned and long-term charter PCTCs with capacity ranging from 2 300 to 8 500 ceu. Over the last five years our fleet has undergone a renewal, with many old vessels being phased out and new being built or chartered in. Today the average age of our fleet is around 10 years.
The World’s largest PCTC In 2015, we took delivery of two in a series of six Post-Panamax vessels in the New Horizon design. The remaining four will be delivered during 2016. The New Horizon is the world’s largest PCTC with 14 decks, covering an area of 71 400 m² - the same area as 10 soccer fields - and a carrying capacity of 8 500 ceu. With a 375 tonne capacity stern ramp, 22 tonne capacity side ramp, 6.5 meter height on the main deck and five hoistable decks, this new design provides more operational flexibility. Enhanced flexibility, larger capacity and optimised hull and energy efficiency reduce the vessel’s environmental impact and ensure a better service to our customers.