Technical Support Representative (Inbound Calls)
Goetu Software Solutions Inc.
- Pasig, PhilippinesPearl Drive , Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- PHP 18.000,00 - PHP 22.000,00 / bulanPHP180002200018000MONTH
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-03-06T05:53:10.867751+00:00Ditutup.
Deskripsi Pekerjaan
- Troubleshooting all information technology issues, including software, hardware, and networking.
- Provision, deprovision, and audit access rights for all company resources.
- Assist in the management of Active Directory information, ensuring accuracy and regular updates.
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software.
- Assists end-users in resolving complex technical problems. Resolves and/or refers to highly complex technical problems as appropriate.
- Follows up with end-users to ensure that inquiries are resolved within established SLAs.
- Logs and tracks inquiries using a ticketing system while maintaining historical records.
- Documents and maintains workflows utilized in successful issue resolution.
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved.
- Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
- May provide leadership and work guidance to less experienced personnel.
- Mainly Tier 1, partly Tier 2 Support Level.
- Working with a global team, providing Network-/Security Services with a high level of quality.
Kualifikasi Minimum
- Can handle advance troubleshooting issues.
- Able to multi-task and is comfortable working with shifting hours (Morning Shift/Night Shift).
- College Graduate.
- Good English Communication Skills
- Ability to think clearly especially in an adverse situation.
- Ability to work in a team environment.
- Ability to coordinate and communicate with others.
Fasilitas dan Tunjangan
Paid Sick Leave
Paid Vacation Leave
Medical / Health Insurance
Maternity & Paternity Leave
Paid Holidays
Keahlian yang diperlukan
- Computer Networking
- Android
- Customer Service
- Technical Skills
- Technical Support
- Information security
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Pearl Drive , Pasig, Metro Manila, Philippines
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Tentang Goetu Software Solutions Inc.
GOETU Software Solutions Inc., formerly known as GO3 Infotech Solutions Inc., is a Local Based technology company that provides services to customers requiring solutions of website development and payment gateway such as POS terminals, and applications. The company also support the technology being developed to clients here and abroad, and has been in the industry of Information Technology for a period of Four (4) years and is now growing and expanding its operations.