District Operations Manager - Lampung
GoTo Company
- Bandar Lampung, IndonesiaJl. MH Thamrin No. 10E RT. 008 LK 1, Kel Gotong Royong, Kec Tanjung Karang, Pusat Kota Bandar Lampung, Bandar Lampung, Lampung, Indonesia, Bandar Lampung, Lampung, IndonesiaBandar LampungLampungIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-03-30T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Responsible for completed orders and Profit and Loss target achievement
- Accountable for day-to-day Operations (Motorcycle driver-based service and Car driver-based service) including:
- Driver Acquisition Management (Outreach, Recruitment and Onboarding)
- Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant)
- Coordinate with and liaise direct and/or matrix superiors for day-to-day escalated issues around driver service and customer service.
- Define, set, and apply strategies from operations perspective during the process of establishing the new area of service.
- Handling channel walk-in center on each region
- Ensuring problem-solving according to agreed process & based on a standard operational procedure
- Responsible to manage driver’s problems based on applied regulations
- Lead, and if necessary, empower and delegate subordinates to co-solve issues
- Manage service time, driver and customer satisfaction
Kualifikasi Minimum
- Bachelor degree from the top university
- Exposure to one of these industries (FMCG, Tobacco, Banking, Telco, Automotive)
- Having min. 7 years experience in related area, preferably at the managerial level
- Able to handle walk-in channel
- Expert in face to face service
- Experienced in a service area (contact center, email etc)
- Willing to improve driver satisfaction
- Willing to effectively manage headcount
- Willing to be placed in Lampung Office
- Language - Indonesian native, English is a plus
- Have a good knowledge of marketing or related fields
- Analytical, proactive, and a problem solver
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Management and Consultancy
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Jl. MH Thamrin No. 10E RT. 008 LK 1, Kel Gotong Royong, Kec Tanjung Karang, Pusat Kota Bandar Lampung, Bandar Lampung, Lampung, Indonesia
- Industri
- IT and Software
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.