Driver Care Resolution Assistant Manager
GoTo Company
- South Jakarta, IndonesiaJl. Kemang Selatan no 99B, Jakarta 12720, Indonesia, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2017-01-06T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Manage and make sure all tickets respond within SLA
- In case of mass problem, coordinate with related unit and raise the flag to management
- Produce trend analysis of recurring problems. Hold regular meeting with key person in driver care unit and related unit to address the issue and push for final resolution
- Manage and motivate Outbound Team
- Plan, breakdown and implement targets to achieve outbound targets
- Ensure completion of actions within timescale
Kualifikasi Minimum
- Bachelor degree with minimum 3 years of experience in customer service/call center industry,
-
Strong team management skills,
-
Capable of handling large number escalation cases;
-
Able to work under tight deadlines;
-
Good communication and presentation skills;
-
Excellent problem-solving skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Jl. Kemang Selatan no 99B, Jakarta 12720, Indonesia, South Jakarta, Jakarta, Indonesia
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.