District Operations Manager - Pematangsiantar
GoTo Company
- Pematangsiantar, IndonesiaPematangsiantar, North Sumatra (Sumatera Utara), IndonesiaPematangsiantarNorth Sumatra (Sumatera Utara)IndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-04-28T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Accountable for day-to-day Operations (Motorcycle driver-based service and Car driver-based service) including:
- Driver Acquisition Management (Outreach, Recruitment and Onboarding)
- Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant)
- Coordinate with Head of Regional Growth and VP Operations for day-to-day escalated issues around driver service and customer service.
- Learn from operations perspective during the process of establishing new area of service.
- Handling channel walk in center on each regions
- Ensuring problem solving according to agreed process & based on standard operational procedure
- Responsible to manage driver’s problems
- Giving empowerment to solve problems
- Manage all districts and branches
- Manage service time, driver and customer satisfaction
Kualifikasi Minimum
- Bachelor degree from top university (for example : UI, ITB, UGM, Universitas Padjajaran, Universitas Airlangga, Universitas Diponegoro, ITS, Universitas Sumatera Utara, Universitas Hasanuddin, any well-known universities from each region) or abroad (for example : USA, Australia, UK, Singapore) with GPA > 3.2 or equivalent
- Exposure to one of these industries: FMCG, Tobacco, Banking, Telco, Automotive
- Having min. 5 years experience in related area, preferably in managerial level
- Able to handle walk in channel
- Expert in face to face service
- Experienced in service area (contact centre, email dll)
- Willing to improve driver satisfaction
- Willing to effectively manage headcount
- Willing to be place to Pematangsiantar
- Language - Indonesian native, English is a plus.
- Have a good knowledge in marketing or related fields.
- Analytical, proactive, and a problem solver.
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Management and Consultancy
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Pematangsiantar, North Sumatra (Sumatera Utara), Indonesia
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Tentang GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.