Appeals Manager (Data Management)
GoTo Company
- South Jakarta, IndonesiaPasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2018-12-18T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Ensure that the appeals department process all appeals and grievances in accordance with referred time frames and other contractual legal requirements
- Monitor appeals and provide senior management with weekly reporting on trends
- Provide the report on effectiveness of fraud rules based on data gathered from the appeals process
- Create a framework to automate appeals workflow
- Work with various external constituencies related to grievance and appeals
- Recommend solutions and works with department and company staff to ensure problems are advised of corrective measures to prevent recurrences
- Review and Process incoming incident/accident reports
Kualifikasi Minimum
- Bachelors/ masters degree in data science/ statistics
- 5+ years in tech industry
- Previous experience as a lead in a functional area
- Managing cross functional teams on large scale projects
- Supervisory experience including hiring, training, assigning work and managing the performance of staff
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, DKI Jakarta, Indonesia
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.