Community Engagement Associate (CEA)
Get Hooked 360, Inc.
- Quezon City, Philippines8F Regis Center, 327 Katipunan Avenue, Loyola Heights, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
* Respond promptly to customer inquiries based on the agreed SLA with the brand.
* Handle and resolve customer complaints following the established resolution policy of the brand/s.
* Deal directly with customers in all social media channels and/or online chat interactions.
* Directly collaborate with Supervisor regarding campaign initiatives and promotions of the brand/s.
* Provide, on a regular basis, customer’s feedback and online sentiments towards the brand.
* Submit reports on CSRs output regularly.
Kualifikasi Minimum
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Excellent communication skills - verbal and written
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Must be fluent in English and Tagalog; can speak and understand Visaya ia definite advantage
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Good customer orientation
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Excellent problem-solving skills
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Attention to detail and accuracy
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Knowledge of customer service principles and practices;
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Ability to deliver excellent customer service and maintain effective customer relationships with the brand’s online community – helpful, courteous, accessible, knowledgeable and responsive;
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Ability to handle negative responses and rejection effectively and still maintain a positive attitude;
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Flexible, trainable and adaptable to changing/different situations;
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A good team player who is willing to work with different people;
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At least 1 year of work experience in a call center or BPO industry or customer is a plus.
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Must be willing to work on weekends and holidays.
Fasilitas dan Tunjangan
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Maternity & Paternity Leave
- Special Leave Benefits for Women
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- 8F Regis Center, 327 Katipunan Avenue, Loyola Heights, Quezon City, Metro Manila, Philippines
- Industri
- Marketing / Advertising / Sales / Promotion / PR
- Lowongan
- 1 lowongan dibuka