IT Help Desk | Polish Speaker  

Provision of first line customer support and account administration of specific business applications for a software company who focus on accelerating global pharmaceutical development.The Polish Speaking CSR will provide multilingual support to users globally, via telephone and email. Fluency in English and Polish is essential, both written and verbal. Working hours will be determined by a shift pattern.

• Provide telephone and email support to users (in their chosen language).
• Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times.
• Comply with handover and escalation processes.
• Perform account administration activities (e.g. passwords resets).
• Comply with the quality control program.

• Fluent in written and verbal English and Polish;
• 1-year experience in a Support or Helpdesk role, preferably in an English speaking environment.
• Strong and confident communicator;
• Excellent telephone manner;
• Ability to write clear and concise email responses;
• Customer focused and excellent customer care skills;
• Competent user of Microsoft Office applications;
• Excellent problem-solving skills;
• Good attention to detail and proactive.