CSR | Payments Support
Freelancer.com Philippines Inc.
- Taguig, PhilippinesEcotower, 32nd St, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Escrow.com, owned and operated by Freelancer.com, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3 Billion in secured transactions; are the recommended high-value settlement service of eBay, GoDaddy and AutoTrader; and have processed some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com!
As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.
Responsibilities:
- Support clients' inquiries over the phone.
- Verify transactions.
- Follow up with customers over the phone to increase transaction success rate.
- Review and answer support tickets.
- Flag issues transaction issues and alert Payments team.
- Identify and flag potential fraud issues.
Kualifikasi Minimum
Essential Requirements:
- Exceptional English communication skills, both written and verbal.
- AMERICAN (NEUTRAL) ACCENT IS AN ADVANTAGE.
- At least 1 year of work experience in the related field.
- Ability to express complex ideas simply and concisely.
- Self-starter.
- Detail oriented and process driven.
- Excellent personal and customer service abilities.
Preferred Qualifications:
- 1-4 years of experience specializing in Customer Service or equivalent is highly valued.
- Strong analytical and problem solving skills.
- Ability to work in a fast-paced, dynamic environment.
Hours of Work
- Able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required), and some holidays.
Fasilitas dan Tunjangan
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Life Insurance
- Free Lunch or Snacks
- Medical / Health Insurance
Keahlian yang diperlukan
- Customer Service
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- 32nd St. corner 9th Ave. 31st floor Eco Tower Bldg., Bonifacio Global City Taguig, Taguig, Metro Manila, Philippines
Tentang Freelancer.com Philippines Inc.
Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services.
Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN