CSR | Payments Support  

Escrow.com, owned and operated by Freelancer.com, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3 Billion in secured transactions; are the recommended high-value settlement service of eBay, GoDaddy and AutoTrader; and have processed some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com!

As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.

Responsibilities:

• Support clients' inquiries over the phone.
• Verify transactions.
• Follow up with customers over the phone to increase transaction success rate.
• Review and answer support tickets.
• Flag issues transaction issues and alert Payments team.
• Identify and flag potential fraud issues.

Essential Requirements:

• Exceptional English communication skills, both written and verbal.
  • AMERICAN (NEUTRAL) ACCENT IS AN ADVANTAGE.
• At least 1 year of work experience in the related field.
• Ability to express complex ideas simply and concisely.
• Self-starter.
• Detail oriented and process driven.
• Excellent personal and customer service abilities.

Preferred Qualifications:

• 1-4 years of experience specializing in Customer Service or equivalent is highly valued.
• Strong analytical and problem solving skills.
• Ability to work in a fast-paced, dynamic environment.

Hours of Work

• Able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required), and some holidays.