German Non-voice CSR  

As German Non-voice CSR, you will be responsible for the following, among others:

• Provides exceptional customer service at all times
• Provides 'First Contact Resolution' whenever possible
• Answers Live Chat sessions and Support Tickets in a professional and timely manner
• Uses professional language at all times
• Promotes the features and benefits of using Freelancer and Freemarket sites
• Handles and investigates customer complaints and recommends solutions. - •Follows through on mutually agreed remedy
• Effectively articulate complex information to a variety of technical and non-technical users
• Rewrites the website copy in the target language, ensuring that the meaning of the source text is retained.
• Liaises with the International Project Management team and multilingual staff members to discuss any unclear translation or points in the website.
• Proofreads and edits final translated versions
• Uses the internet, email, online dictionaries, thesauruses and translation references as research tools throughout the translation process to find the closest equivalents for terminology and words used
• Prioritizes translation work to meet deadlines
• Provides the company website a grammatically correct, well-expressed final version of the translated text.
• Incorporates changes in work practices in response to changes requested by management
• Understands that Freelancer is a dynamic web service and is willing to embrace changes in the services we offer and promotes these positively to the marketplace
• Adheres to Freelancer policies and procedures
• Actively contributes to team meetings and training sessions
• Offers suggestions for improvement
• Performs other duties as required

• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
• Required languages: German, English
• At least 1 year of working experience in the related field is required for this position.
• Preferably 1-4 years Experienced Employees specializing in Customer Service or equivalent.
• Fluent in written and spoken American English
• Fluent in the required language (German, both written and spoken)
• Excellent / proven technical knowledge in computers, specifically PC troubleshooting, knowledgeable in OS, Win95/98/2000/XP and Microsoft Office
• Knowledge of Support Suite and Live Response and advantage
• Excellent written and verbal communication skills
• Certification in the language (but not required for natives)