Email and Chat Support | German  

As an IPM Specialist – German, you will be responsible for the following, among others:

• Provides exceptional customer service at all times
• Provides 'First Contact Resolution' whenever possible
• Answers Live Chat sessions and Support Tickets in a professional and timely manner
• Uses professional language at all times
• Promotes the features and benefits of using Freelancer and Freemarket sites
• Handles and investigates customer complaints and recommends solutions. - Follows through on mutually agreed remedy
• Effectively articulate complex information to a variety of technical and non-technical users
• Rewrites the website copy in the target language, ensuring that the meaning of the source text is retained.
• Liaises with the International Project Management team and multilingual staff members to discuss any unclear translation or points in the website.
• Proofreads and edits final translated versions
• Uses the internet, email, online dictionaries, thesauruses and translation references as research tools throughout the translation process to find the closest equivalents for terminology and words used
• Prioritizes translation work to meet deadlines
• Provides the company website a grammatically correct, well-expressed final version of the translated text.
• Incorporates changes in work practices in response to changes requested by management
• Understands that Freelancer is a dynamic web service and is willing to embrace changes in the services we offer and promotes these positively to the marketplace
• Adheres to Freelancer policies and procedures
• Actively contributes to team meetings and training sessions
• Offers suggestions for improvement
• Performs other duties as required

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;