Vendor Support Team Lead  

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 8 countries in Asia. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.

We are operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

For this exciting role, we are looking for Vendor Support Team Lead!

What’s on the menu for you to do:

• You will help the Vendor Support Team in managing the vendor asset inventory, configurations, deliveries, and/or troubleshooting
• You will work cross-functionally with other teams like Sales, Sales Ops, Finance, but mostly with the Account Management Team to help support vendors' day-to-day operations
• You will lead a Team of at least 10 people, situated in Manila, Cebu, and Davao respectively
• You should have the ability to lead by example, have a high level of expertise, professionalism, and can step in for the Vendor Support Specialists when there is an escalation/as needed
• Utilize Salesforce and other tools to maximize Team efficiency and effectivity
• Provide timely and accurate forecasts and targets, especially relating to asset inventories
• Hire, train, and develop Vendor Support Specialists
• Execute appropriate internal and external processes and policies
• Other tasks that may be assigned by the Vendor Operations Manager and/or Head of Account Manager & Partner Relations to ensure KPI achievement

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization

When food marries tech -it’s just a promising industry

• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all hands on deck environment!
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, incentives, allowances, food perks, HMO, and more!

What will make you a great match:

• Bachelor's Degree in Business, Engineering, Statistics, Information Technology, Management or equivalent
• Experience in leading a team in the Quality Analytics or Technical Support field
• Minimum of 3 years in a fast-paced business environment
• Relevant experience in optimizing processes
• Strong leadership and analytical skills to ensure both short- and long-term business goals, objectives, and targets are met
• Experience with Salesforce and other CRM tools and systems is preferred
• Strong communication skills in English and Filipino.