Rider Support Specialist  

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the world’s favourite way to order food online to your home or office. With hundreds of restaurants ready to receive orders via our website and mobile app, no one should have to suffer from the lack of variety or long queues to enjoy great food.

However this doesn’t happen without some really awesome people making it happen. As of that, we are looking for a Rider Support Specialist to work in our Philippines team. You will be responsible for providing support and assistance to our Rider fleet

What you will do

• Provide quality and timely customer service to our Rider fleet via ticket and over the phone
• Reach out to customer, vendor and riders via email or phone as needed
• Simple data entry and record keeping
• Analyze and suggest improvements to existing procedures and processes
• Compile rider concerns and suggest preventive measures

Our toppings:

• Not a day is boring here! A place for those looking for challenges, learning and fast growth.
• Experience the start-up environment in a stable global organization. We are operated by Delivery Hero the digital giant for online food delivery system and a publicly listed company
• When food marries tech -it’s just a promising industry.
• A vibrant and international team with diverse background.
• As much as we like food, we love fun too! We have Panday (funday) every month where we recognize top performance, welcome our newbies and share food with games
• Competitive package , allowances, food perks , HMO, among others.

Why foodpanda?

foodpanda is the leading online food delivery service in the Asia-Pacific region. foodpanda has a wide variety of restaurant options for its customers, delivering good food to their every day. Operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders every day and is operating in 40+ markets with 17,000 employees. Delivery Hero operates the largest food delivery network in the world with approximately 200,000+ restaurant partners

Are you the missing ingredient?

• Candidate must possess at least a Bachelor's / College Degree, in any field.
• 1-2 years of experience in customer service would be an asset
• Required language(s): English, Filipino
• High level English proficiency is a must, plus strong problem solving and analytical skills.
• Must have accurate and fast typing skills, and excellent listening and responding skills
• Courteous with strong customer service orientation
• Must be flexible with the ability to adapt to changes quickly and think conceptually.
• Applicants must be willing to work in Makati City.