Technical Support Specialist  

• Join a proven, high growth tech startup with offices in Australia and the US
• Exposure to the best ecommerce brands globally and the rapidly growing Shopify ecosystem.
• Monday to Friday; 9:00pm to 6:00am shift
• Work from Home until the quarantine is lifted.
• After quarantine, the candidate may report in any of our satellite offices based in Metro Manila, Cebu, Baguio, Clark, or Davao.

Want to work for a customer-marketing platform trusted by 1,000+ of the world’s fastest-growing consumer brands like Kim Kardashian’s brand, SKIMS? The platform is a suite of integrated marketing products including customer ratings and reviews, UGC, and Q&A which brands use to build trust, drive sales, and maximize customer lifetime value.

This role will provide a forward-thinking and passionate Support Engineer the opportunity to shape the customer support function and deliver an awesome user experience in the North America region within a fast growing team, dedicated to creating amazing products.

You’ll work for the Australian Development Manager and support the USA Sales and Customer Success teams to deliver outstanding customer support by:

• Providing first-level support; assisting customers with general and software related queries, instruct users on how to use new features and troubleshoot issues that have been reported.
• Coordinating and resolving incidents and when necessary escalating them to the development team.
• Completing onboarding tasks, including; front-end development (HTML, CSS), software setup, data migration and user walk-throughs.
• Contributing to the maintenance of the internal technical documentation and customer-facing knowledge base.
• Aiding the development of features by completing development, testing and QA tasks.

On top of being a really cool company and a great place to work, you’ll get the following benefits as part of the Filta Family

• 9:00pm to 6:00am shift​ Monday to Friday;
• HMO for yourself and one dependent within the first month
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)]
• 30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you’re on time during the week)
• Company perks relating to your role such as free tickets to meetups, conventions, conferences, etc.
• The opportunity to be a part of Shopify Meetup Manila run by Filta every quarter. This event will expose you to the Shopify – the world's fastest growing eCommerce platform – and the ecosystem in Manila.

To be successful:

• You will have at least three years experience in a similar role with a strong customer support background (mainly chat & email)
• You will have an understanding or commercial experience using front-end technologies such as HTML, CSS and Javascript
• You will have clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users.
• You are confident at troubleshooting, debugging and problem-solving.
• If you have experience with Shopify, that is a bonus!