Officer | Customer Services Centre
Famous City Holdings LTD
- Pasay, PhilippinesPasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- PHP 14.000,00 - PHP 15.000,00 / bulanPHP140001500014000MONTH
- Penuh waktuFULL_TIME
Berakhir 6 years ago
2018-07-30T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Handle all incoming call inquiries, complaints and ad-hoc request from customers, this includes processing of booking, amendment and cancellation received via telephone and fax.
- Effectively manage customer interaction, identify needs and offer a solution.
- Follow up on the feedback, escalation within internal department and customers.
- Escalate unsolved issue to the Team Leader.
- Feedback customer’s comments to Team Leader for service improvement.
- Will function as support on disaster recovery for other centers.
- Performs other duties and responsibilities that may be assigned from time to time.
Kualifikasi Minimum
- Finished at least 2 years in college
- Fresh graduates or candidates with no work experiences are welcome to apply
- Excellent English communication skills (listening, verbal and written skills).
- Excellent telephone etiquette.
- Good customer service skills
- Must have good working attitude and a good team player.
- Flexible and diplomatic in handling customer complaint issues.
- Must be willing to work on shifting schedule, night shift, and on Public Holidays.
- Applicant should be Filipino citizens or hold relevant residence status.
- For LOCAL EMPLOYMENT
- Can start as soon as possible
Fasilitas dan Tunjangan
Paid Vacation Leave
Paid Sick Leave
Paid Holidays
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Single Parent Leave
Employee Discounts
Keahlian yang diperlukan
- MS Office
- Sales and Marketing Knowledge
- Problem Sensitivity
- Customer Service
- Time Management
- Typing
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Pasay, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Famous City Holdings LTD
Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers.
Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV Werften and Lloyd Werft, including the prominent nightlife brand Zouk, and Resorts World Manila (“RWM”). Located in over 20 locations worldwide, it has its main offices in Australia, China, Germany, India, Indonesia, Japan, Malaysia, the Netherlands, the Philippines, Singapore, Sweden and the United States.
The Company anticipates to launch its Global Class Ships which will be run by artificial intelligence and fashioned with an exotic array of leisure, entertainment and dining for amazing cruise experience.
Our employees enjoy a dynamic and diverse culture, where they are treated with high esteem. Immense opportunities for accelerated career development and progression are made available for every aspiring individual. Besides, every staff get to enjoy our products and services at attractive rates, along with their friends and families.
This is definitely the place you want to be. Join us and let Your Dream Career Set Sail in Genting Hong Kong.
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Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.