Reports Analyst | Alorica Centris
Alorica
- Quezon, PhilippinesQuezon Ave, Quezon City, Metro Manila, PhilippinesQuezonMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2017-01-29T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Provides daily, weekly and monthly statistical reports to appropriate channels and recipients.
- Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner.
- Integrates data generated locally and from other clients to create reports that will reflect the performance of agents and for Operations' purposes.
- Collects, assembles, and analyzes data for operating trends & issues using Excel spreadsheets and Access/SQL databases.
- Provides immediate feedback or updates to the management team as to the center's performance.
- Audits reports and uses available resources to confirm accuracy
- Identifies and resolves reporting issues proactively but immediately informs the direct supervisor for any hot issues
- Coordinates with WFM regarding data sources and other related reports
- Facilitates the monitoring of performance recognition and incentive programs every month/pay period
- Completes other duties and projects as required.
Kualifikasi Minimum
- Must have above average data analysis and problem solving skills
- Outstanding organizational skills and the ability to handle multiple projects while meeting deadlines without sacrificing the quality of work
- Knowledgeable in MS Office Suite (WORD, VISIO, POWERPOINT, ACCESS). Knowledge in MS Access databases, Microsoft SQL and .Net environment and/or other web applications would be an advantage
- Must possess strong interpersonal and communication skills to work effectively with management and clients
- Ability to work individually on a project or in a team environment with technical and non-technical colleagues
- Must be comfortable working with highly confidential data as well as learning data at a company-wide level.
- Demonstrated ability to work in a fast-paced environment
- Must be available to work flexible hours to support hours of operation
Fasilitas dan Tunjangan
Medical / Health Insurance
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Quezon Ave, Quezon City, Metro Manila, Philippines
- Industri
- Business Process Outsourcing
- Lowongan
- 1 lowongan dibuka
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Tentang Alorica
Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!