Division Manager | Records Management  

Duties & Responsibilities

• Actively support current and prospective sales opportunities to develop growth in line with forecasts, business plans and budgets for the branch.
• Monitor Sales team for Records Management Services (RMS)
• Manage the budget and P&L
• Recruit, train, develop and motivate staff
• Manage all operational aspects of RMS to include physical operations, warehouse, customer service, human resources, administration and sales in a manner that supports reaching our profitability goals
• Manage employee’s performance through regular and robust goal setting and review. Engage the staff to run the business better by setting high ethical standards and leading by example.
• Evaluate regularly the effectiveness of RMS operation and ensure policies are being observed and that goals are being attained.
• Manage all aspects of RMS from operations, to customer service, to sales and marketing, and invoicing.
• Support and contribute to the business capture plans in line with the national sales team that seeks to exploit local and regional opportunities. Follow up with local sales team to ensure their goals are met.
• Achieve the profitability goals/objectives of the division
• Address customer feedback and escalations promptly and in accordance with company brand values
• Ensure ISO standards and compliancy measures are maintained.

• Bachelor’s Degree or equivalent experience
• Proficient computer skills (MS Word, Excel, PowerPoint, Outlook, Publisher or equivalent)
• Knowledge of O'Neil's RSSQL system and work flows and industry knowledge preferred
• Results-driven individual with a successful track record in Sales and Operations
• Excellent networking and presentation skills
• Fluent English communication skills. Fluency in other languages is a plus.
• Ability to set priorities, manage time and workload and dependably meet strict deadlines
• Ability to work in a team
• Solution oriented approach to problem solving and decision-making
• Customer service-oriented
• Cultural sensitivity and awareness
• Willing to work in Binan, Laguna AND Makati