Customer Success Engineer  

A Customer Success Engineer plays an integral part as a Data and Integration Specialist within the Customer Success portfolio. Using our ESP-MailChimp, a CSE aims to improve our customers’ email marketing metrics and deliverables with his/her expertise. As part of a data-driven Customer Success team, you will gain valuable data analysis skills and the technical aspects of email marketing. Due to its partial customer-facing nature, you will gain essential soft skills as you improve your business acumen by working with customers (SMEs & big corporations) to help provide engineering solutions in the field of email marketing. As a Customer Success Engineer, you will be responsible for the following:

• Prepare data specification and integration for our customers with our solutions.
• Interface with customers on a regular basis, working with them or their development team to ensure successful on-boarding and long-term success.
• Help customers understand MailChimp basics and answer data/technical-related questions.
• Work collaboratively with the Customer Success Strategists and Customer Success Managers to constantly deliver performance for our customers.
• Work collaboratively with other departments within Ematic to advocate any issues.

• Experience working in a multi-cultural environment is a plus.
• Proficient in the local language.
• Strong SQL/HTML5/PHP knowledge is very much preferred.
• Strong MailChimp API knowledge is a plus.
• Excellent communication skills, both written and verbal.
• Able to understand data structure and optimise technical performances.
• Constantly shows initiative and takes on different responsibilities outside the job scope.
• Able to multitask effectively and adjust quickly to different situations.
• Driven and has an entrepreneur mindset.
• Willingness to learn and adapt to different technologies.
• Willing to work flexible hours to adapt to customers’ requests.