Customer Success Lead
Eezee.sg
- Makati, Philippines4010, 802, French Rd, Little India, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2022-02-27T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Work closely with the team, motivating and coaching them
- Facilitate regular 1 on 1’s and team meetings
- Keeping up to date with business development and new product lines
- Reporting to the Head of Customer Success
- Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Support the Head of Customer Success to highlight operational risks and areas for improvement
- Lead and inspire a team of Customer Success agents to deliver excellent levels of individual/team performance and customer satisfaction
- Support the Head of Customer Success to deliver business targets and objectives and create a performance orientated culture
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets
- Escalate any appropriate problems to senior management
Kualifikasi Minimum
- Team management experience
- Coaching and communication skills
- Minimum of 2 years’ experience with Customer Success environment as a Team Leader/ Supervisor
- Experience within Customer Service
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
Fasilitas dan Tunjangan
Work from Home
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- AMK Techplace 1, #04-03, Singapore 569626
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Tentang Eezee.sg
Singapore's Largest B2B Marketplace for Industrial and Business Supplies
Eezee Pte Ltd is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.