Desktop Engineer  

The Desktop Engineer is responsible for evaluating, implementing, supporting applications and technologies for maintaining the Firm’s standard workstation image. As a member of the Desktop Engineering team, he/she will be responsible for providing assessments and recommendations for new and innovative procedures and technologies for image creation and support. The position is a mixture of day-to-day support activities combined with planning and development efforts that provide processes that lead to improvements and stability of our desktop and deployment systems.

Duties and Accountabilities:

• Development of policies and procedures for streamlining installations and upgrades of the Firm’s workstations with proven and innovative technologies.
• Managing standard image designs, configuration of desktop systems, and support of desktop systems firm wide.
• Design automated installation or upgrade processes for end user desktops and/or laptops using Microsoft Deployment Toolkit, Flexera AdminStudio software packaging and deployment technologies.
• Responsible for researching and developing technologies for package installation and deployment in relation to the Desktop environments, both physical and virtual.
• Responsible for addressing technical related incidents with the Firm’s major applications systems in relation to the standard firm image and technologies.
• Activities include standardized image creation, troubleshooting, package creation and package implementation solutions.
• Planning efforts include application configuration, installation, and requirements gathering.
• Assist in the administration and scheduling of daily operations of the various deployment systems to assure maximum performance and stability.
• Maintain all daily, weekly, bi-weekly and monthly administration documentation procedures related to image creation, deployment and software packaging.
• Provide general engineering support to assist in evaluation of new products and technologies.
• Work with users and GTS staff to identify and troubleshoot persistent problems in our environment.

• 3 + years experience in application repackaging, deployment and troubleshooting, while demonstrating strong technical skills.
• Proficient in Visual Basic (VBScript) and PowerShell scripting technologies
• College degree or relevant work experience.
• Advanced technical knowledge of the Windows 7, 8 operating systems, including thorough knowledge of the registry, system policies, and group policy settings in a networked environment.
• Experience with supporting operating and software deployments with the use of SCCM and MDT.
• Experience with the configuration of Microsoft Office and related document management software.
• Familiarity with managing third party standard business applications.
• Must be able to multitask and work in a fast-paced environment.
• Must have excellent communication, customer service, follow-up, and organizational skill sets.
• Strong problem solving and troubleshooting skills with the ability to think outside the box.
• Team player who is ambitious and motivated.
• Detailed oriented person with the willingness to learn.
• Excellent interpersonal skills and patience working with others.
• Ability to travel or work beyond your scheduled shift, if needed.