Customer Success Specialist
EverCommerce
- Manila, PhilippinesManila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- US$8.600,00 - US$10.800,00 / tahunUSD8600108008600YEAR
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-06-26T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Maintain a good rapport with customers to provide the best possible service at all times.
- Respond to inquiries and complaints through our ticketing system, Zendesk.
- Identify, research, and resolve customer issues, product concerns or complaints and coordinate with appropriate staff to provide a solution.
- Identify errors and determine what corrective steps need to be taken to resolve.
- Document all interactions in ZenDesk according to company guidelines
- Fully remote work, amenable to night shift (Eastern / Pacific time)
Kualifikasi Minimum
- 1+ years of experience as a detail-oriented Customer Service professional with history of working quickly and efficiently
- Desire to build lasting customer relationships a must, using a "how can I help you?" attitude
- Commitment to adhere to established guidelines, policies and procedures
- Documentation certifying High school/GED completion, or degree from a regionally accredited college/university
- Previous EHR/ Healthcare experience is a plus!
Fasilitas dan Tunjangan
Work from Home
Lain-Lain
Annual $3,000 bonus
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Manila, Metro Manila, Philippines
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Tentang EverCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 500,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.