Customer Care Consultant
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2019-12-30T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
The Customer Care Consultant provides a high level of Customer Service by acting as a liaison between consumers and the business, ensuring customer satisfaction through timely resolution of concerns, complaints, and inquiries.
RESPONSIBILITIES
- Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
- Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels
- Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
- Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
- Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
- Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
Kualifikasi Minimum
- Candidate must possess at least an Associate or Bachelor’s/College Degree of any course
- Previous Telco/Broadband customer/client support experience is preferred
- Experience in Customer Service/Technical Service
- Excellent English communication skills (both oral and written)
- Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative
- May receive training to become a multi-skilled support agent
- Willing to work in BGC even during holidays or weekends
- Possible shifting schedule
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.