Customer Care Specialist
DIREC BUSINESS TECHNOLOGIES INC.
- Quezon City, Philippines1670, Quezon Ave, South Triangle, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- PHP 17.000,00 - PHP 20.000,00 / bulanPHP170002000017000MONTH
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-09-29T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Monitor, collect and maintain support ticketing system by handling, endorsing, and coordinating tickets to Support and Implementation Team; gathering and consolidating customer's complaints and concerns; expediting correction or adjustment; following through to ensure resolution
- Work closely with Support and Implementation Team by delegating and maintaining schedule of support activities and appropriate resources (i.e. people, property) to completely resolve the support tickets
- Provide proactive customer care management
- Document customer interactions and calls
- Provides periodic reports and updates for all ticket activities
- Organize and maintain customer accounts by recording account information
- Ensure and exceed customer satisfaction
- Other duties as assigned
Kualifikasi Minimum
- Experience in customer care management and support coordination is an advantage
- Entry level applicants can be considered
- With pleasing personality and excellent in Business English communication skills
- Willing to work or be assigned within and outside Metro Manila
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Fasilitas dan Tunjangan
Mobile Phone Discount
Free Lunch or Snacks
Company Car
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Keahlian yang diperlukan
- Business Correspondence
- Organizing and Planning
- Persuasion and Negotiation
- Email Support
- Customer Service
- Time Management
- Communication Skills
Jurusan yang Diminati
- Business Administration [Business Management]
- Information Technology Entrepreneurship
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Victoria One, Quezon Ave 1670, 1103 Quezon City, Philippines
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Tentang DIREC BUSINESS TECHNOLOGIES INC.
Direc Business Technologies, Inc. is the top-of-mind provider of intelligent business management solutions ranging from Enterprise Resource Planning, Customer Relationship Management, IT and Security, HRIS and Payroll.
Apart from our cutting-edge intelligent business management expertise, we also pride ourselves on proven implementation methodology, high-quality services, and excellent customer support.
We are always up to date with business trends and new technologies which enable us to deliver relevant solutions to enterprises today!