Customer Service Specialist  

A Customer Service Specialist is responsible for receiving clients inquiries, requests and suggestions regarding our company’s services. This position works in close coordination with the sales and rescue department.

Responsibilities:

• Handles requests, inquiries and all correspondences pertaining to after-sales or after the units have been leased out.
• Creates and maintains a master file of customer issues (i.e. request for repair, complaints, etc.) with specifics on the client making the request, date the request was received, nature of request/complaint, and other important details.
• Immediately communicates the requests for repair/rescue to Operations and;
• Immediately communicates the customer’s complaints to the team/s or team member/s concerned (including but not limited to Ops Team, Sales Team, AEs, etc.)
• Ensures that customer issues are resolved by the concerned team/s or team member/s within a pre-defined or pre-agreed period that is committed by the team or team member concerned.

• A graduate of any 4 year related course
• With at least 2 years of experience
• With good communication skills and an effective team player.
• Excellent analytical skills with attention to detail.
• Strong analytical and planning skills;
• Good presentation skills;
• Excellent problem-solving skills;
• Willing to travel