Merchant Operation Specialist
DANA Indonesia
- South Jakarta, Indonesia18, Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-09-29T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Perform day to day merchant operation support including request, adhoc services, and service improvement
- Develop and implement of plans, tactics, and activities to ensure merchant satisfaction
- Making day to day decision related to merchant services operations.
- Build and roll-out best practices for in-store operations and defining service level agreements for vendors.
- Work cross-functionally with our Product, Operations, and BD teams to make sure merchants have the best possible experiences.
- Collect and synthesize merchant feedback to influence the improvement of existing products and processes.
- Become the first layer of merchant interface for day to day communication
Kualifikasi Minimum
- 2+ years of work experience in account management and account support
- Undergraduate degree from top universities, graduate degree is preferred
- Self driven to identify potential problems and proactively develop solutions
- Proven ability to work in a fast paced and quickly growing startup environments
- A great attitude, open mind, and eagerness to learn and willingness to take initiative.
- Clear, honest, and open communication style, with demonstrated ability to balance competing or conflicting demands in order to drive the right business outcomes.
Fasilitas dan Tunjangan
Flexitime
Work from Home
Maternity & Paternity Leave
Medical / Health Insurance
Transportation Allowances
Keahlian yang diperlukan
- Operations Analysis
- Operation Monitoring
- Operations Research
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Sales and Marketing
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia
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Tentang DANA Indonesia
DANA is an open platform digital wallet that bridges financial institutions, merchants and consumers in Indonesia. The platform's purpose is to enable frictionless transaction and to expand financial inclusion especially for the unbanked and underbanked through technology. The technology empowers everyone to transact either for online or offline merchants. Some of the technologies that DANA developed are market pioneers such as: Digital KYC through Face Recognition that enable real-time on-boarding, World Class Risk Management that has the lowest fraud-loss with highest success rate, and the most comprehensive financial instruments acceptance in the country.
DANA was established about a year ago as a new startup. The platform was soft-launched at the end of March 2018. As of July 2018, DANA is the fastest growing startup in Indonesia and among the fastest in the world reaching more than a million new users within a span of less than 4 months. DANA platform has currently on-boarded 7 of the top 10 Banks, Offline Merchants with more than 30 million combined foot-traffic, and Online Merchants with more than 50 million visitors. The company employs more than 200 local talents with a heavy ratio on engineers, half of them recruited within the last 5 months. Ant Financial is an investor of DANA and they share core technology plus know-how exclusively.