Customer Service Risk
DANA Indonesia
- Kota Jakarta Selatan, IndonesiaKav 18 Jalan Gatot Subroto , Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta SelatanDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- KontrakCONTRACTOR
Berakhir 3 years ago
2021-04-29T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
Responsibilities:
- Receives and answers inquiries from consumers (end users) via Ticketing system related to Risk.
- Take appropriate actions to minimize the overall customer service risk profile by adapting procedures.
- Day to day activity through internal ticketing system and chat application.
- Work with colleagues to identify any actions that might be taken to reduce Risk.
- Handling the customer through Outbound call or Walk-in that related to Risk.
Kualifikasi Minimum
Requirements:
- Attention to detail, outstanding problem-solving/multi-tasking skills.
- Good communications skills, both verbal and written, able to convey information in a clear and concise manner, ask appropriate probing questions (English & Bahasa).
- Have strong knowledge about Risk and Customer Service procedure.
- Innovative, constantly seeking ways to improve processes.
- Proactive attitude and focus, desire to learn and improve professionally.
- Good computer skills: Proficient in Word, internet browsers/search engines, and experience with Microsoft Excel. Experience with Zendesk a plus, but not required.
- Preferred previous experience working in CS Risk.
Work Hours: Ability to work a flexible schedule based on department and Company needs. (Monday – Sunday /5 Working days)
Fasilitas dan Tunjangan
Flexitime
Medical / Health Insurance
Keahlian yang diperlukan
- Risk Management
- Customer Service
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia
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Tentang DANA Indonesia
DANA is an open platform digital wallet that bridges financial institutions, merchants and consumers in Indonesia. The platform's purpose is to enable frictionless transaction and to expand financial inclusion especially for the unbanked and underbanked through technology. The technology empowers everyone to transact either for online or offline merchants. Some of the technologies that DANA developed are market pioneers such as: Digital KYC through Face Recognition that enable real-time on-boarding, World Class Risk Management that has the lowest fraud-loss with highest success rate, and the most comprehensive financial instruments acceptance in the country.
DANA was established about a year ago as a new startup. The platform was soft-launched at the end of March 2018. As of July 2018, DANA is the fastest growing startup in Indonesia and among the fastest in the world reaching more than a million new users within a span of less than 4 months. DANA platform has currently on-boarded 7 of the top 10 Banks, Offline Merchants with more than 30 million combined foot-traffic, and Online Merchants with more than 50 million visitors. The company employs more than 200 local talents with a heavy ratio on engineers, half of them recruited within the last 5 months. Ant Financial is an investor of DANA and they share core technology plus know-how exclusively.