Customer Service Supervisor
Container Bridge Philippines Inc.
- Manila, PhilippinesTimes Plaza Building, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- PHP 18.000,00 - PHP 20.000,00 / bulanPHP180002000018000MONTH
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
- Ensures all client requests are met in a timely manner & proper coordination with interfacing department.
- Analyzes industry trends and proactively sourced out prices from competitors, vendors and agent for benchmarking the Company's standard selling rates for agents, trucking, shipping and air rates.
- Promotes benchmarked customer service skills to assure stakeholders satisfaction, and sustain high quantity of stakeholders.
- Attends to general inquiries from foreign counterparts, phoned-in clients, and personal inquiries (e.g. freight indication, vessel arrival, registry number and the docking harbor of the vessel/ warehouse location) and coordinates the same with relevant sales and operations personnel.
- Perform other job-related activities and duties as may be requested and assigned by the Sales Manager and Projects Director.
Kualifikasi Minimum
- Graduate of Marketing, Behavioral Science, Customs Administration, Export Management.
- Minimum of two (2) years working experience in the same capacity
- Knowledgeable in Import/Export process, exposed in Logistic chain solution, Inco-terms
- Has command responsibility, excellent leadership skills.
- Experience in booking, processing booking shipment sending billing, job cost preparation. Knowledge of negotiating, complaint handling and change management.
- Knowledge of incoterms, billing requirements, and import/export process and regulations.
- Ability to interpret and advice on the application of custom requirements.
Fasilitas dan Tunjangan
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
Jurusan yang Diminati
- Customs Administration
- Business Administration [Export Management]
- Behavioral Sciences [Organizational & Social Systems Development] and BS Marketing Management
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Times Plaza Building, Manila, Metro Manila, Philippines
Tentang Container Bridge Philippines Inc.
The Corporation
In 2000, shipping professionals saw the need to address client preference of dealing with just one company who can give complete and efficient logistics solutions. They pooled resources together, invited industry experts in logistics operations, sales and marketing to form the core team of what is now known to be CBPi – Container Bridge Philippines, Inc.
With the demands of the industry clients, CBPi constantly adopts the best practices in logistics services in its goal to be world-class logistics providers. Over the years, it has expanded its network of branches and terminals around the Philippines. It has now earned its status in the industry as one of the more progressive integrated logistics solutions providers, spanning the international and domestic supply chain.
CBPi boasts of a wide-range of logistics services in the areas of International and Domestic Forwarding, Customs Brokerage, Project Logistics, Container Leasing and Warehousing.
With a comprehensive portfolio of services, CBPi provides advanced client-specific solutions in key sectors including Manufacturing, Transportation, Communications, Energy, Infrastructure, and Mining.
Mission
CBPi puts a high premium on consistency, efficiency, reliability and safety.