Client Development Manager  

The Client Development Manager (CDM) is responsible developing and gaining new accounts and/or business opportunities as well as meeting or exceeding budget target and KPI.

1. Sales Planning

• Sets short-term and long-term target accounts using Sales Force
• Creates account plan, program and strategy to increase productivity with collaboration with other business unit(s).
• Achieves all required target budget and KPI’s.

2. Client Sourcing and Development

• Generates leads that cater to accounts focusing on Tech Enabled Logistics.
• Establishes new relationships by converting leads into prospect accounts
• Conducts sales visits, sales calls and eventually closing the deals
• Ensure that quotations or proposals are submitted as required by the customer within the set time frame
• Completes CFSPI accreditation and account activation requirements are compiled prior actual onboarding of business — credit line application, approved or signed quotations/contracts, detailed customer requirements, reports (if any), etc.— to ensure smooth movement of shipments.

3. Client Relationship and Retention Management

• Manages, maintains, and improves service requirement with existing customers.
• Identifies opportunities to upsell new services to existing clients
• Ensures that client concerns are addressed on a timely manner.

4. Collaboration with internal teams

• Coordinates with Marketing Executive for any campaigns and promotions regarding the product/service.
• Communicates closely with Operations Team to ensure that all customer requirements are completed, complied, monitored and are forwarded to all concerned business unit/s or product heads
• Coordinates with Business Units and/or Management Team/heads for joint sales calls, if required
• Assists Finance with timely billing and successful payment collection.

5. Other tasks which may be assigned.

• A Bachelor’s degree with a major course in Management, Marketing or related discipline
• At least 2 years of work experience in Sales, Technology related to Supply Chain/Logistics, Transportation
• Good communication skills
• Must-have: Logistics background