Customer Support Specialist (MS Dynamics NAV)  

• Supporting Microsoft Dynamics NAV versions 2009 - current
• Offering help desk support to our clients
• Management of support responses and client liaison to ensure support SLA’s are
• maintained and customer satisfaction is ensured
• Monitoring the Support mailbox and maintaining support cases

As applicable:

• Remote training of end users to help educate them where they are having trouble
• Test and debug software updates before releasing into production environment
• Document release notes and changes in Communications Bulletins
• Provide backup to the field staff and assist with project work in conjunction with the team

• Demonstrated extensive experience in support of Microsoft Dynamics NAV application and
• associated applications (Jet Reports; Power BI etc)
• Excellent English verbal communication and interpersonal skills
• Excellent English written documentation skills
• Excellent time management and time recording skills
• The ability to work independently as well as being part of the team.
• Experience with end user training
• Experience with Technical document writing
• Relevant IT qualifications
• Flexible hands-on work attitude.
• Competent in the use of the Microsoft Office Suite
• Ability to teach others processes and procedures
• Docs-To-Help Experience would be highly regarded