IT Infra Support - Level 1  

Duties and Responsibilities:

• Provides first line IT support by troubleshooting problems with computers, LAN, Network and server
• Follows and implements IT systems changes and maintenance according to defined standards
• Build and install PCs, software’s, wireless networks and peripheral devices (such as printers, scanners, mobile/smartphones) related to desktop infrastructure, in accordance with department standards.
• Provide assistance to our third party network managing service on their network procedures, setup, testing, etc.
• Responsible in Maintaining the conference/ meeting rooms open every morning and test all the devices (Mic, webcam, keyboard and mouse) are properly working every day.
• Computer Troubleshooting – Laptop desktop computers, printer, NUC, LAN, etc.
• Network Devices Troubleshooting including the wireless router, access point devices, biometrics, CCTV’s, and configuring VOIP phones.
• Internet Troubleshooting- Identify the slowdown and addressing the problem to the proper handlers.
• Provides advice and guidance to the management regarding incidents
• Responsible for maintaining all computer hardware to ensure proper working conditions and ensure the company is legally complying with licenses and warranties.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Perform fieldworks in purchasing of computer and IT supplies (Situational).
• Proper inventory and registration of computers and other IT supplies.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.

Skills and Qualifications:

• Candidate must have a bachelor’s degree in IT, Computer Science or equivalent
• Preferably with 1-year related work experience
• Must have knowledge in server/network management and administration
• Must have experience in hardware and software troubleshooting
• Ability to manage and implement IT Infrastructure upgrade projects onboard
• Must have basic knowledge in switching and routing
• Should be willing to work on a rotation and shifting schedules