QA Analyst | Customer Service  

Key Responsibilities:
1. Keeps up to date and promotes best practices in QA - Customer Service
2. Address problems through making sound decisions based on factual information, previous patterns, and application of acquired experience
3. Collaborate with peers
4. Assess risks when business decisions are made

Qualifications:
1. College graduate with at least 2 to 3 years of Contact Center experience in a banking or financial services environment
2. Minimum 2 to 3 years experience as Quality Assurance Analyst with strong track records
3. Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries

Required Competencies and Skills:
1. Strong communication and listening skills
2. Strong analytical and investigative skills
3. Strong problem solving skills
4. Superior customer service orientation
5. Data management skills
6. Superior sense of urgency
7. Excellent critical thinking skill
8. Excellent writing skills
9. Ability to identify and track relevant KPIs
10. Fast learner and always aim for superior service quality