Claims Examiner  

Role Purpose

The primary purpose of this role is to produce high-quality Claims work through prompt and professional contact with customers and brokers. Manage and assess high frequency, simple/low-value claims through effective investigation, reserving and adjustment of claims incurred by insureds across Asia Pacific countries supported.

Key Responsibilities:

1. Process claims document and index to appropriate claims files in the system.
2. Ensures loss reserves are set and maintained with timely updates of claims data into our systems, ensuring the correctness of systems and file records.
3. Manage and assess claims (Fast Track, Within HFC Threshold, and Simple) from end to end including settlement in the system, responding to customer queries, providing updates, and requesting additional information as needed.
4. Prepares and sends written correspondences (e.g. Acknowledgment, Settlement, etc.) to brokers, claimants, and others as required.
5. Attend to claims inquiries and feedback, maintain a positive relationship with all customers, brokers, providers, etc.
6. Handles incoming and outbound queries from Customers and/ or Brokers.
7. Attends administrative activities (team huddles, trainings).
8. Immediately report potentially and confirmed Fraudulent cases, Compliance and Privacy Breaches to Management chain.

• Tertiary Qualified or minimum 2-3 years similar work experience
• Claims Insurance background is preferred.
• Good analytical skills and strong attention to detail.
• Demonstrated strong communication skills (written and verbal) and interpersonal skills capable of dealing with all levels of Chubb personnel as well as claimants and brokers.
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs.
• Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized.
• Sound knowledge of claims administration procedures and related systems.
• Possess strong customer service behavior.