Customer Service Representative (CSR)
Chatbot Philippines
- Pasig, Philippines3406, 34th flr, Raffles Corporate CT, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Kualifikasi Minimum
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Keahlian yang diperlukan
- Business Correspondence
- Sales and Marketing Knowledge
- Chat Support
- Reading Comprehension
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 34th flr, Raffles Corporate CT, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Pasig, Metro Manila, Philippines
Tentang Chatbot Philippines
We are the pioneer of Chatbot Development and Messaging AI in the Philippines.
We are a Chatbot development and execution team (think Chatbot agency) that develops, maintains and trains bots for Filipino SMEs. We have created our very own chatbots and we are currently developing bots to be rolled out to the public soon.
JOIN OUR TEAM AND BE PART OF THE PHILIPPINE AI REVOLUTION!