Customer Service Supervisor
Cartenz Group
- South Jakarta, Indonesia, Jalan Jend. Sudirman Kav. 48A, RT.5/RW.4, Karet Semanggi, Kota Jakarta Selatan, DKI Jakarta 12930, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 6 years ago
2018-01-17T07:15:04.171563+00:00Ditutup.
Deskripsi Pekerjaan
- Receive inbound calls from customers and assist them with their inquiries or concern via phone
- Identify and assess customer's need
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines and policies
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Escalate concerns that are not part of his/her job scope
- Keep records of customer interactions, process customer accounts and file documents
Kualifikasi Minimum
- Bachelor's degree from any discipline
- Age maximum 30 years
- At least 3 years of proven working experience as Customer Service/Call Center Supervisor
- Customer orientation and ability to adapt/respond to different types of characters
- Good communication skills, ability to use positive language
- Strong analytical and problem solving skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- 25, AIA Central lt. 25, Jalan Jend. Sudirman Kav. 48A, RT.5/RW.4, Karet Semanggi, Kota Jakarta Selatan, DKI Jakarta 12930, South Jakarta, DKI Jakarta, Indonesia
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Tentang Cartenz Group
Cartenz Group is the leading provider of affordable cloud-based technologies aspiring to help over 2.500 government, business and NGO clients implement tools for improved operational efficiency, transparency and impact by 2020.
i. “Customer Centricity” – To be deeply invested in the success of our customers, both internal and external, requires commitment to truly understanding their challenges and always providing a strong solution
ii. “Fluidity” – To swiftly adapt our individual and collective priorities to match the rapidly changing needs of our business without compromising on our quest for excellence
iii. “Dependability” – To always under-commit and over-deliver firmly protecting the value of our “word” to clients and one another
Cartenz Group provides employees with exposure to working with government, business and NGOs to innovate technologies for a better Indonesia. We encourage uniqueness in each of our employees and subsidiary companies to foster a working culture that is fun, agile and fast-paced.