Head of Customer Support
BUNCH
- Makati, Philippines235 Salcedo, Legazpi Village, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-03-12T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
Duties:
- Create and implement an onboarding roadmap for all new clients within the vertical, matching customer business requirements with the right delivery solutions
- Manage interaction with client stakeholders in a consulting and technical leadership capacity
- Manage SMEs and Specialists based on internal and clients’ needs
- Develop and implement training and quality assurance programs for new and existing employees
- Optimize and/or establish policies and business processes of the Customer Support vertical to improve performance against defined service level agreements with clients
Opportunity:
- Design your own career in the emerging services economy
- Position of high trust and high reward, working closely with founding team and clients
- Hybrid work model — 80% remote, 20% on-site work
Kualifikasi Minimum
Requirements:
- 5+ years of experience in leading 24/7 service desk and/or technical SaaS support teams
- Ability to develop detailed project implementation plans and work breakdown structures
- Ability to generate and analyze customer-facing & internal reports and has in-depth understanding of common KPIs in customer support for eCommerce and SaaS companies
- Hands-on mentality, readiness to start big things small
Fasilitas dan Tunjangan
Work from Home
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Unit 363 Mile Long Bldg, cor V.A. Rufino St, Amorsolo St, Legazpi Village, Makati, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang BUNCH
BUNCH is a service company working for the international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Western Europe and China.
The founding team comes straight from the tech startups space, enabling BUNCH to detect untapped needs of industries like AI, e-Commerce, SaaS, Fintech, Adtech and others. We grew from 0 to 160 FTEs in 3 years of life and are planning to reach 400+ headcounts by the end of 2021.
We utilize lean, agile, counter-bureaucratic processes to build an organization with minimal hierarchy and high specialization. Our two company pillars are;
(i) Deliver high flexible, superior value services for high growth tech companies and
(ii) Create the most attractive workplace to attract the best talent by offering a solid and fast career growth.
We built a bold culture based on a flat structure, merit, exposure to new technologies and acceptance of diversity.