Technical Support Specialist  

A Technical Support Specialist interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. Usually, Customer Advocates gather their information and interact with customers via email messages.

This role will require you to be comfortable with answering the client’s queries with an open mind and willing to work with data.

It is important that you provide excellent customer service in a timely manner. You need to be flexible to work on rotating shifts.

• Bachelor’s degree in any field you’re passionate about!
• 1 year of customer service experience (may it be email or phone support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.Good to have experience in Saas, Zendesk or any accounting app
• The ability to accept feedback gracefully.
• The heart and passion of our customers and the ability to exude client satisfaction.
• An eye for the minute details.
• Curiosity and authenticity, just like us! #beboldr
• Initiative and are self-motivated.

Other qualifications:

• Communication is your bread and butter (written and verbal).
• Analytical and problem solver.
• Your time management and organizational skills are off the charts!
• You can type 60 words per minute and beyond
• Very interested in learning new ideas, processes, unique requirements and you’re willing to share it with the team.