Senior Customer Advocate | Temporary Work from Home | Sales and Retention
Boldr
- Pasig, PhilippinesUnit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- PHP 25.000,00 - PHP 30.000,00 / bulanPHP250003000025000MONTH
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-05-13T16:00:00+00:00Deskripsi Pekerjaan
What is the role?
A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via inbound/outbound, and sometimes email support.
What Will You Do
- Answer client queries with enthusiasm, courtesy, and an open mind
- Provide excellent customer service in a timely manner
- Comfortably work with data
- Support associates with their general queries and needs
- Work From Home
Kualifikasi Minimum
*This job is selling and retaining for feminine products through an ecommerce website.
*Demographic is aimed towards female senior citizens.
You Are…
- Curious and authentic, just like us! #beboldr
- Passionate about client satisfaction
- Attentive to even the most minute of details
- A great communicator in both written and verbal mediums
- Analytical and a problem solver
- Organized. Plus, your time management skills are off the charts!
- Proactive and self-motivated
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to work on rotating shifts
You Have…
- 2 to 3 years of customer service experience (preferrably in voice and/or sales)
- Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Ability to accept feedback gracefully
- 30-40 words per minute typing speed
Fasilitas dan Tunjangan
Work from Home
Medical / Health Insurance
Paid Sick Leave
Flexitime
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Keahlian yang diperlukan
- Persuasion and Negotiation
- Sales and Marketing Knowledge
- Customer Service
- Critical Thinking
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus SMA
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
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Tentang Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!