Fraud Analyst - Credit Card and PayPal
Blackedge Digital Marketing Services
- Angeles, PhilippinesUnit 12 G/F, VL Plaza Sampaguita St. Fil-Am Friendship Highway, Angeles, Pampanga, PhilippinesAngelesPampangaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-05T16:16:17.203396+00:00Ditutup.
Deskripsi Pekerjaan
- Responsible for identifying potentially fraudulent activities on account holders.
- Validating suspicious transactions while ensuring high-level of customer service when interacting with customers.
- Investigate any cases of actual or suspected fraud and identify ways to prevent future fraud.
- Ensures confidentiality of all information gathered during an investigation.
- Monitor and identify patterns within fraudulent activities
- Determines existing fraud trends by analyzing accounts and transaction patterns.
- Prepares a report on investigation findings and other routine reports.
- Handling and processing inbound dispute reports.
- Taking inbound or placing outbound skip tracing calls.
- Answering dispute inquiries via incoming calls, chat or email.
- Demonstrate excellent customer service skills with the ability to take ownership in assisting, researching and resolving possible and confirmed fraud concerns.
- Develop rapport with clients to ease on the dispute process.
- Provide outstanding customer support.
- Maintain organized and update customer files.
- Performs other duties as assigned.
Kualifikasi Minimum
- Strong analytical and organizational skills.
- Ability to develop rapport and demonstrate a caring attitude.
- Excellent data entry and internet navigation skills.
- Clear, distinct oral and written communication skills.
- Must be detailed oriented.
- Ability to maintain the confidentiality of highly sensitive information relating to internal and external investigations
- Dynamic interpersonal and judgment skills.
- Professional demeanor and dependable work ethic.
- Ability to work in a fast-paced environment and multi-task.
- Minimum of two (2) years as a customer service representative ( Collections is a plus)
- Familiarity with PayPal, eBay, credit card disputes procedures is a plus (AU).
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- VL Plaza, Sampaguita St., Brgy Pampang, Fil-Am Friendship Highway , Angeles, Pampanga, Philippines
- Industri
- Business Process Outsourcing
- Lowongan
- 1 lowongan dibuka
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Tentang Blackedge Digital Marketing Services
Black Edge Digital Marketing
Our team just doesn't represent people doing their job,
Our team represents people working together to achieve one goal,
to be the best they can be.
Our team doesn't just come to work,
Our team attends their career and indulges in their passion!
Our team are Extremely sharp in every way!
Our team are the unfair advantage!
Our Team are the Black Edge, the sharpest and clean edge that can cut through anything they desire.
Black Edge Digital Marketing the unfair advantage!
Let's Play!