Customer Service Representative | MAKATI
BIG SKY NATION
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Places or cancels orders, and reservations.
- Resolves customer complaints via phone, email, mail, or social media.
- Escalates issues to Tier 2 (Skyroam Support) on a timely manner.
- Uses telephones, email, and social media to reach out to customers and verify account information.
- Greets customers warmly and ascertains problem or reason for calling.
- Answers questions about product and services.
- Assists with placement reservation, orders, refunds and exchange.
- Takes information such as addresses and phone numbers.
- Informs customer of deals and promotions.
- Works with Customer Service Supervisor to ensure proper customer service is being delivered.
- Closes out or opens call records.
- Follows up fulfilment of delivery and returns.
Kualifikasi Minimum
-
At least a high school graduate.
-
Experience in Customer Service is an advantage.
-
Good work ethics.
-
Excellent written and oral communication skills.
-
Strong phone contact handling skills and active listening.
-
Ability to multi-task and manage time effectively.
- Knowledge in use of MS Office Applications.
- Amenable to shift schedule
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus SMA
- Alamat Kantor
- Makati, Metro Manila, Philippines
Tentang BIG SKY NATION
A personal global WiFi hotspot that provides fast, secure and cost-effective internet service around the world. Skyroam's Hotspot covers 100+ countries, including all top travel destinations.