IT Business Analyst | Mandarin-Chinese Speaking  

Prepare technical reports on KPIs and metrics by collecting, analyzing, and summarizing information and trends.

Support data analytics component of critical business processes (event, incident, problem and change management) and provide sound recommendation for improvement.

Develop and manage daily/weekly/monthly/quarterly/critical standard / adhoc reporting requirements.

Develop content and materials for any business reviews or new initiatives for the group.

Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.

Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Maintain and track overall budget and expenses of the group including staffing cost.

Develop, gather, write and or contribute to documentation and materials needed for process improvement.

Take complete ownership of assigned duties and drive them to completion with minimal management oversight.

Provide leadership in directing other team members in the completion of support initiatives and user requests.

Provide support and assistance on local administrative work or initiatives of the IT Director.

Background in Computer science or IT

Can communicate in Mandarin-Chinese fluently with above average proficiency in reading

Extensive experience in reporting, data visualization, data mining and data integration and ad hoc analysis

Working experience with Agile methodology

Familiar with DevOps methodology

Excellent written and verbal communication skills

Excellent data analysis and presentation skills

Strong project management experience

Highly proficient in all MS Office applications (Powerpoint, Excel, Word, Project)

Strong knowledge of event, incident, problem and change Management process dynamics, escalation procedures and data configurations

Ability to interact with IT Support and Internal Management & Stakeholders at every level