Systems Engineer  

• Triage and complete technical concerns by communicating with end users and vendors via phone and email
• Execute wide arrange of technical expertise from outlook configuration to server support
• Work on Windows, Office, Exchange, On-Premise and Active Directory
• Manage and maintain virtual cloud IT environments
• Assist in core LOB applications
• Operate on complex troubleshooting involving servers, firewalls and network related tickets
• Provide escalation support to team members in a non-traditional Level 1/2/3 escalation process
• Document of all key IT systems
• Stay up to date on Benchmark 365’s products and integrations

Additional Responsibilities

• Participate in Partner project that may include migration, network configurations and many more
• Participate in network design, pre-sales activities and product development
• Participate in the company’s evolving marketing efforts i.e sharing in blogs, social media and other marketing efforts

• Bachelor's Degree in Information Technology and/or Microsoft Certification as an Administrator/Engineer Level
• More or less 3-5 years demonstrated expert knowledge of virtual IT environments based on HyperV or VMWare
• Solid understanding on IT MSP business model and overview of different system concepts
• Adept on Active Directory and Microsoft Exchange
• Expert knowledge and skills on Microsoft Windows Azure and/or AWS administration and implementation
• Proficient grasp on network environments including provisioning and maintenance of firewalls, DNS and DHCP
• Experience working in a Level 2 or Level 3 role as an escalation point for Windows/Network related causes
• Automatous, flexible and self-motivated with an ability to remain calm through complex issues
• Analyse, assess, plan and execute mindset
• Strong English communication skills, preferably experience working with Australian, American or British companies