Customer Service Supervisor
Ben Edictio
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 6 years ago
2017-11-20T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Manages day-to-day operations of CSRs on their team (weekly meetings, dashboard, open orders, PGI’ed not invoiced, OTS etc)
- Act as a point of escalation (for issues that CSR cannot resolve), communicate problems clearly and collaborate with cross-functional teams to ensure that issues will be resolved quickly with a minimum long term impact
- Coordinates, directs, monitors activities to drive and promote customer satisfaction (global customer service level, KPI’s, turn-around time, OTS.. etc)
- Ensures all procedures and policies are implemented in their team
- Build productive relationships and feedback loops with Finance, Sales, Planning and other departments to drive efficiencies and ensure that procedures and policies are relevant and up-to date
- Acts as a primary Liaison with all cross-functional teams during supply issues (ensures team consistently meets obligations)
- Ensure master data is accurately maintained by CSRs
- Actively engage in safety programs with team (ergonomics, office safety, BBS, etc)
- Proactive customer interactions (including visits if needed)
- Approval of Debits/Credits (up to $5,000 for non logistics and quality issues)
- Manage and continue to build local (and remote) team by maintaining a positive and respectful environment
- Manage regular preparation of reports
- Provides coaching and training, and address team and individual performance issues as appropriate
- Identify and communicate any potential problems or challenges within the night shift team to the manager as they surface
- Monitor progress towards goal
- Tracks monthly metrics for their team and completes root cause/corrective actions where needed
Kualifikasi Minimum
- Bachelor’s Degree required
- 6+ years in Customer Service experience in related industry
- International shipping and export experience
- Computer proficiency and SAP experience
- Experience with customer interaction and complaint resolution involving being a liaison between SC, Mfg and Sales on a frequent basis.
- Ability to work in a diverse team environment
- Experience in managing a team
- Amenable to shifting schedule
- Strong written and verbal communication skill
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Makati, Metro Manila, Philippines
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Tentang Ben Edictio
On December 1, 2014, Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community.
Ben Edictio is established and managed by professionals with over 50 years of combined management expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our network and database of over 30,000 professionals. We focus on understanding our customers’ business and needs that is why we are able to offer solutions that fit seamlessly in our customers’ organization.