Client Support Manager
Atticus Solutions
- Pasig, PhilippinesGarnet Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-03T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
Resources Management
- Effective management of client’s travel documents and TravelerBuddy database
- Manage and update Airline lists, Airline check in URLs, Image resources, and other assets.
- Ensure that services and app features are working from time to time.
- Ensure that all the relevant documents are delivered on time and within scope.
Itinerary Management
- Efficiently corrects and uploads Travel Itineraries in the TravelerBuddy MIP (TB Tool and System)
- Immediate fixing and escalation or recognized errors
- Turn-around time within 5 – 10 minutes for VIPs (with Support from Product Team)
Client Feedback Management
- Pro-actively responds to client feedback
- Answering immediately queries for troubleshooting
- Properly reports and escalate to management as needed
Product Excellence
- Pro-actively uses and tests the apps on a regular basis without notification from Manager
- Contributes Ideas and Insights
Quality Assurance Excellence
- Design & execution of test suites and test cases on web applications and mobile apps
- Functional, Exploratory, Smoke & Sanity testing on web & mobile platforms
- Clarifying and raising of issues raised by internal and external stakeholders
- Defect/Bug reporting through tracking software & defect retest/verification
- Reporting the results of manual testing
- Defect/Bug reporting through tracking software & defect retest/verification
- Regularly monitors and uploads documents to the TravelerBuddy Cloud (or Shared Drive)
- Attends regularly training and workshops conducted by TravelerBuddy for product enrichment
- Share best practices with team and mutual support
- Upholds policies and procedures of the company
- Open to shifting schedules for 24/7 client support
- Reports regularly to respective Managers
Kualifikasi Minimum
- Graduated from any course or has Client Support Background or has worked for the BPO and/or Travel Technology industry
- Consistent Performance for achieving and managing 100% completeness and accuracy of document management.
- Quick to resolve client feedback issues and proper escalation
- Continuous responsiveness to clients
- Contribution of Ideas and regular report of spotted errors and bug fixes
- Team-player
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Garnet Road, San Antonio, Pasig, Metro Manila, Philippines
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Tentang Atticus Solutions
We are a young offshore staffing firm and are led by two dynamic entrepreneurs.
The founders aim to use the firm as a platform to provide excellent Filipino talent with better careers. One way is by selecting clients who are willing to invest in Filipino talent.
In addition, the firm is a big believer in mentorship programs and also places a big emphasis on rewarding people with either travel or education for themselves or their families.