Customer Service Representative | Multinational Bank
ASTICOM Technology Inc.
- Mandaluyong, Philippines, 4th Floor, Tower 1, Globe Telecom Plaza, Pioneer cor Madison Street, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
The Contact Centre Officer role within contact centre are trained to provide high-quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentors peers to achieve the same. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to appropriate contact channel for resolution.
- Responsible for achieving individual targets and or sales goals whilst maintaining quality and compliance.
- Responsible for any prevent any loss or lapses that may lead to financial & reputation risk of the bank
- Improve customer satisfaction by resolving customer's issues and concerns
- Take a key role in the transformation of SG contact centre into a leader in the contact centre industry
- Support building of a unified team by collaboratively working with other teams of contact centre and stakeholders
- Maintain the team's adherence to confidentiality and privacy in all applications, information and circumstances where it is required
- Ensure all services delivered comply with the company's strategy, policies, processes & standards & with external regulatory requirements
Kualifikasi Minimum
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management, Marketing, Secretarial, Commerce or equivalent.
- Required skill(s): contact center, customer-centric orientation, good communication skills, pleasing personality, Financial Support.
- Inbound calls only
- At least 6 mos to a year of working experience in the related field is required for this position.
- Banking experience would be an advantage
- Applicants must be willing to work in Eastwood City. (MDC Bldg)
- Can start ASAP
- 20 Full-Time position(s) available.
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 4th Floor, Tower 1, Globe Telecom Plaza, Pioneer cor Madison Street, Mandaluyong, Metro Manila, Philippines
- Industri
- Shared Services
- Lowongan
- 2 lowongan dibuka
Tentang ASTICOM Technology Inc.
ASTICOM TECHNOLOGY INC. (ASTICOM) is an HR solutions company established in March 2015. Formerly known as Ayala Systems Technology Inc and part of the Ayala Group of Companies, its services includes Recruitment, Payroll Administration and Management, and Outsourcing. We provide talents in the following talent segments: Sales, Marketing, Finance and Administration.
OUR SERVICES INCLUDE
Payroll Administration and Management
Project Employees Deployed to Clients
Outsourcing / Shared Service Model
OUR PROMISE
To provide all out clients with end to end client and employee engagement.
To provide dedicated account managers for our clients and dedicated area managers for our employees.
To provide services that will support the overall efficiency and cost targets of the company.
To align with our client’s values and service principles through on boarding and training
To provide the flexibility to manage operations through ASTICOM.
We have dozens of job openings for people who are interested in working with technology and IT. Start your careers in ASTICOM Technology Inc. today!