Business Analyst for IT and Software  

Brief Posting Description

• Understands business needs.
• Assesses the impact of those needs, capturing, analyzing and documenting requirements and providing high-level solutions that leverage product capabilities and best practices in order to produce an optimal solution.
• Communicates and implements recommended solutions.

Responsibilities

• Gathers and documents business and technical requirements that best reflect customer needs
• Advises customers based on product capabilities and best practices , leveraging reuse where applicable
• Provides and designs holistic and integrated high-level solutions that fit customers' business needs, production operability and budget
• Effectively participate in and/or leads formal and informal reviews with stakeholders, applying knowledge and experience and providing technical perspective and support
• Responsible for communicating the solution with customers' business and IT personnel. Will be expected to explain the new details of new solutions and their impact on business processes
• Ensures that the customer understands the solution. Receives responses to all open questions and action items
• Supports the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products , EPC lead for all product models and designs, etc.)
• Prepares solution-related documents and specifications. Configures the solution, and creates, executes and maintains accurate and detailed test plans for testing when applicable
• Supports the resolution of configuration/ implementation related issues if and when they arise

• Bachelor’s degree holder, preferably in an IT-related field
• 5+ years relevant BA experience
• Customer-facing experience – ability to present the Amdocs solution using various methods (presentations, demos, and so on)
• Wide knowledge of relevant products and E2E Business process
• Knowledge of the telecom industry and Amdocs business processes (ETOM, ASOM)
• Experience in leading a team in cross-Amdocs domain solutions
• Knowledge in CES9/10, Widgets, MCSS, CRM 9