Customer Service Representative | Medical Insurance | Work From Home  

We are one of the largest insurance brokers in the UAE and looking to hire Customer Service Representative - Retail Medical for a home-based to start immediately.

In order to qualify for the role, you should be available as per the working hours and interested in a long-term committed project.

Duties and Responsibilities

• Promptly and expertly calls the clients after inquiry and welcomes them onboard by engaging and providing every information of interest to the clients
• Checks, confirms and profiles clients based on their requirements and follows the internal documentation process
• Guides clients with the initial process after inquiry and sets expectations for the quotations and timelines
• Allocates the tickets to the correct unit internally Manages high volume of leads daily and apt at handling peak hours without compromising of quality and customer satisfaction

For interested applicants please click “Apply Now” and be sure to send us your CV with Subject Line: Customer Service Representative - Your Name - Kalibrr. Due to the high volume of applications, we regret to inform you that we will reach out only to those applications that are a close match for the role.

Desired Skills and Experience

• At least 2 years of Call Center experience and ideally in a healthcare process
• Strong English communication skills both verbal and written
• Telemarketing or customer service experience is an advantage
• Sharp and agile in understanding customers’ requests and providing award-winning service

Technical Requirements

• Laptop or Desktop (Core i5 or i7) 7th gen till 11th gen, 8gb ram, 500GB HDD above or 240GB SSD) with webcam
• Headset - USB based headset, noise-cancelling
• Required Internet Speed: ping below 5ms, Download speed 10Mbps above, Upload speed 3Mbps above for stand-alone connection and mobile data back up
• Uninterrupted power supply up to 4 hours back-up
• Environment: Quiet background facilitating outgoing and incoming calls