QA Associate | Call Center Operations
ABS-CBN Corporation
- Quezon City, PhilippinesEulogio Rodriguez Jr. Ave, Ugong Norte, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
The main role of QA Associate is to evaluate incoming and outgoing calls to ensure quality customer service, and adherence to the policies and procedures of the organization. He/She provides feedback to assist in the creation of performance improvement goals and the development of training programs. He/She will have to lead or participate in Performance Improvement Projects.
Kualifikasi Minimum
- Proficient in MS Excel, MS Powerpoint and MS Word
- Excellent in both oral and written communication
- Excellent listening and strong analytical skills
- Professional demeanor, dependable, and able to maintain confidential information
- Must be able to effectively communicate with agents, internal departments, clients and management.
- Flexible, detailed, and able to successfully adapt to change
- Ability to work independently
- Ability to work extended hours as needed
- With QA background/experience an advantage
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Bridgetowne, Eulogio Rodriguez Jr. Ave, 1604 Quezon City, Philippines
- Industri
- Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
- Lowongan
- 1 lowongan dibuka
Tentang ABS-CBN Corporation
ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments.
As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence.
ABS-CBN’s line of businesses include:
• Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts.
• News and public affairs programs; News delivery platforms
• The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services.
• Films
• Music
• Digital
• Live events and concerts
• Cable and broadband
Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”:
• Service Orientation
• Meritocracy
• Excellence
• Teamwork and Partnerships
• Teaching and Learning
• Honesty, Integrity, and Respect