Sales and Reservations Assistant (Kidzania)  

The Sales & Reservations Assistant (SRA) will be responsible for providing backend support for all Outbound Sales segments -Families, Schools, Celebrations & Corporate. The role is accountable for real-time updates of the booking system as well as liaising between External Clients & KidZania Operations Team. An SRA also handles (External) Client relationship management as they will be handling Inbound Sales accounts while working together with Outbound Sales Team acquired accounts.

Duties and Responsibilities:

• Attend to all inquiries from different platforms: phone / email / walk-in
• Manage calendar booking system & updates for group event reservations & ensure no double bookings & over capacity is enlisted in the system
• Manage irate customers & help resolve issues before end of day.
• Submit inbound and outbound call report weekly (no. of calls, type of inquiry/segment, conversion, customer feedback) and include analysis of such.
• Ensure all Client agreements are relayed to the Operations team via creation & sending out of Event Order Form (EOF) to Operations Team
• Facilitate payment schedules & collection for all Client accounts
• Coordinate ocular visits from Outbound Sales Team / Direct Clients to Operations Team
• Coordinate meal orders to EA
• Handle Client accreditation requirements (Schools & Corporate Accounts)
• Booking of Group Events in KidZoft for internal system recording
• In-charge of creating online tickets for Families in KTX website

Major Internal and/or External Contacts:

• Internal
  • Tourism Sales and Reservations Assistants
  • Tourism Business Development Executives
  • Tourism Executive Assistant
  • Entry & Exit Team
  • Visitor Services Team
  • Food & Beverage Team
  • Public Services Coordinator – for Client venue reservations
• External
  • Families / Celebrations Segment – all private individuals
  • School Segment – School Officials, Tour Operators, Tour Guides
  • Corporate Segment – Corporate Account representatives

May supervise OJTs / Interns during peak season, headcount varies depending on availability

Work Environment:

Generally, office-based role but will participate in field work for the following:

• Sales Blitzes – 2-3 times in a year
• Team projects – 1-2 times in a year
• Team planning – maximum 2 times in a year

Work Schedule:

• 5 working days & 2 rest days in a week
• Must be willing to work on weekends and holidays
• Must be willing to work in BGC, Taguig City

Qualifications:

• Bachelor’s Degree or equivalent in relevant work experience

• 2 years of previous work-related experience preferred
• Efficient in Microsoft Office applications
• Ability to work in a multi-tasked environment & properly apply time management
• Excellent in interpersonal, written, and oral communication skills

• Ability to work in a team fostered environment
• Has keen attention to detail & well-organized
• Able prioritize and organize work
• Ability to adapt to a flexible schedule