IT Support Specialist  

Provide Support

An IT Support Specialist’s main duty is to offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The IT Support Specialist will generally track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be conducted in person for internal users or on the phone when assisting external users. Good customer service skills are important for IT Support staff.

Maintain and Upgrade System

IT Support is in charge of keeping current systems updated and running smoothly. They are also tasked with upgrading the system and its components when the need arises. They conduct research and provide cost analysis data when upgrading or purchasing new hardware, software or equipment.

Administer Data

IT Support Specialists may be tasked with overseeing an organizations data, including client information and internal information. This aspect of the job includes maintaining, backing up and securing databases, as well as restoring files as needed.

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Having a working knowledge of common information technologies and systems
• Managing multiple projects simultaneously while maintaining high customer service standards
• Communicating complex concepts to a general audience
• Troubleshooting common IT problems